Brushstroke Long Poncho
A NEW CROSS
The BRUSHSTROKE LONG PONCHO by. A NEW CROSS is made in 100% Alpaca wool from Arequipa, Peru and embellished with hand sewn designs made with virgin wool from the Savanna in Bogotá, Colombia made in a loom by the artisan Javier Garcia and finished completely by hand by artisans that work under fair payment agreements with the brand.
One size fits all. Made in Colombia.
Product Specs: Long Poncho made with Alpaca wool and embellished with hand made designs in virgin wool.
- Lead time: 20 business days after purchase. Piece could be available earlier if in stock.
- Care Instructions: Please keep in mind that this is a handmade piece and you should take care of it accordingly. Try to keep it away from humidity and avoid direct contact with alcohol and bleach or product containing such. Dry cleaning only.
- Warranty: 30 day warranty for any damage related to production. Warranty will only be effective with a copy of the product´s invoice.
You can return all items sold on the website (unless stated on product page). In order to receive your refund, contact our customer service at firstname.lastname@example.org up to 14 after the receipt of your purchase to receive further instructions. Returns requested after two weeks or with no previous notification are not eligible for refund.
- Contact our customer service team within 14 days upon receipt
- Receive the Return Authorization Number and place it inside the package with the invoice and product.
- Make sure to place all items returned with original packaging and tags (please refer to item conditions for full refund)
- Ship it back to our offices using your preferred shipping service (with tracking) within 7 days after receiving your Return Authorization Number :
CALLE 100 #8A-55 OFICINA 601 TORRE C WORLD TRADE CENTER BOGOTA.
- After receiving and inspecting your return, our team will contact you and issue a refund in the original method of payment ONLY.
- Come back and shop again ;)
PRODUCT CONDITIONS FOR FULL REFUND:
- Item(s) must be unused and unwashed in the exact same condition as shipped and without any sign of usage;
- The product(s) must be returned with original packaging: branded boxes and dust bags are also part of the product and should be returned as well;
- All tags should be in its original place;
- All items should be returned in the original shipping package for proper protection during delivery.
If all the above conditions are not met, you may not be eligible for full return. In that case, you will have the option of receiving the product back at your own expense. If you refuse to have it returned, we reserve the right to keep the product and the original amount invoiced.
All refunds are made on the original method of payment only and may take up to 14 days to be disclosed on your bank statement. Once the refund is issued, you may contact your bank directly for more information.