Shipping Method & Delivery Times

• All orders are shipped via air transport, using DHL or FedEx Express, depending on availability and destination.

• Orders generally ship within 3 business days after purchase, unless the product is not immediately available, as specified on each product page.

• If a product is listed as “made to order” or requires production time, the delivery timeline indicated in the product description will apply.

• Once shipped, packages typically arrive within 2–4 business days, depending on the delivery address.

• Deliveries are generally scheduled Monday through Friday, between 8 am and 5 pm local time.

• Courier shipments may—when permitted by the carrier—be left at the door.

• Multiple items may be shipped together, which may adjust delivery timelines.

• Some remote locations within the United States may not be eligible for shipping at this time; service to these areas may be added in the future.

Documentation Responsibility & Shipping Process

El Dorado is responsible for preparing, processing, and shipping all orders through DHL or FedEx Express.
However, any additional documentation requested by the shipping company to process, release, or deliver the package must be provided directly by the customer.

This may include, but is not limited to:

• Personal information required by customs or transportation authorities

• Tax identification numbers (EIN, SSN, or Tax ID), when required by the carrier

• Authorization forms or any other documentation requested by DHL or FedEx

El Dorado will notify the customer if the carrier requires additional information.

Returned Package Policy

If a package is returned to El Dorado because the customer did not provide the required documentation requested by the shipping company, and El Dorado had previously notified the customer of this requirement:

• The customer will be responsible for covering the cost of reshipping the items if they wish to have them sent again.

• Return shipping costs incurred due to the customer’s failure to provide documentation will not be covered by El Dorado.

• Refunds will not be issued for returned packages resulting from missing or incomplete documentation from the customer.