Ana and Juan are the founders and designers of Alma Joyería, a brand that began with an orchid that Juan gave to Ana as a farewell gift. Ana, I take care of it and save it to turn it into a beautiful jewel, which without thinking about it would be the beginning of an incredible path paved with flowers. Alma creates jewelry and accessories made with naturally dried flowers and plants, painted with 24K gold, maintaining the organic matter inside, making each piece a unique and unique piece of nature.

This handmade ALMA jewel must be cared for as a unique work. When someone wears ALMA jewelry, they also acquire a piece of craftsmanship that preserves the most subtle details of the natural element immortalized in metals exclusively for that person. Each piece is unique, just like nature; No two pieces are the same, so there may be small variations from one to the other, even compared to the photograph.

Materials used in our jewelry include silver, bronze, rose gold and 24 karat gold plating. The care and attention given to the use and maintenance of the jewelry will help preserve its beauty over time.

To preserve the beauty of your work of art, we suggest:

• Avoid exposure to perfumes, lotions or other products containing alcohol.
• Ensure that any perfume or lotion has been completely absorbed by the skin before wearing the jewellery.
• Avoid direct contact with water, sprays, hairspray, chlorine or alcohol. Be careful with strong hugs or sudden movements, as they could damage the jewelry; It is advisable to remove jewelry before going to bed.
• Store the jewelry in a compartment separate from other accessories.
• Clean it with a soft cloth after use to maintain its color and shine.

RETURN POLICIES

You can return all items sold on the website (unless stated on the product page). To receive your refund, please contact our customer service at hello@eldoradoart.com within 14 hours after receiving your purchase for further instructions. Returns requested after two weeks or without prior notification are not eligible for refund.

STEPS FOR RETURN:

Please contact our customer service team within 14 days of receipt
Receive the Return Authorization Number and place it inside the package with the invoice and the product.
Please ensure you put all returned items with the original packaging and tags (see item conditions for a full refund)
Ship it back to our offices using your preferred shipping service (with tracking) within 7 days of receiving your Return Authorization Number:
CALLE 100 #8A-55 OFFICE 601 TORRE C WORLD TRADE CENTER BOGOTÁ.
After receiving and inspecting your return, our team will contact you and issue a refund to the original payment method ONLY.
Come back and buy again ;)

CONDITIONS FOR RETURNS:
Items must be unused and in the exact same condition as they were sent and without any signs of wear;
Products must be returned with the original packaging: Boxes and bags;
All labels must be in their original place;
All items must be returned in the original shipping package for proper protection during delivery.
If all of the above conditions are not met, you may not be eligible for the full refund. In that case, you will have the option of receiving the product back at your expense. If you refuse to return it, we reserve the right to keep the product and the original invoiced amount.

All refunds are made to the original payment method only and may take up to 14 days to appear on your bank statement. Once the refund is issued, you can contact your bank directly for more information.