Nova Electro Charm
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About The Brand
Cares and Warranties
The NOVA ELECTRO CHARM is made with raw emerald stones, a gem of fascination in many cultures considered to be the symbol of protection and rebirth. It is also believed to represent good fortune, youth, balance, growth, peace, and foresight. Its lightweight and minimal design makes this a perfect everyday charm.
- Made Of: Raw emerald stones over a 24K gold plated base. / Product Dimensions:45 cm long / Made and sourced in Colombia.
- All pieces are handmade. It must be taken into account that the size of the stones may vary, since they are natural pieces and therefore unique.
The inspiration for this collection is the emerald, the stone of life and "rebirth". This green stone is a mineral that is sourced within the Colombian territory, and has been part of the culture for thousands of years.
Alejandra Llano is the founder and designer of Fenomena. Ever since she discovered the raw emerald stones, these became her instant design inspiration, not only for their vibrant green color but also for their uniqueness that never ceased to surprise.
- To avoid deterioration of your jewelry, apply make-up, perfume or beauty products before putting it on. Do not use them to go to the beach, swim or exercise. Keep it in a fabric bag to protect it when you are not using it. Stones that break due to smashing or falling have no warranty, as these are deemed misuse or inappropriate care of the jewel.
- 45 day warranty for any manufacturer related damages. Passed this period of time, any damages will have to go through an inspection. Please have in mind that sometimes repairing a piece is just as expensive as creating a new one. Lead Time: 15 business days after your order has been processed. The piece might be available earlier if available and in stock. .
- Please read our RETURN POLICY and our TERMS AND CONDITIONS for any further information on returns.
You can return all items sold on the website (unless stated on product page). In order to receive your refund, contact our customer service at email@example.com up to 14 after the receipt of your purchase to receive further instructions. Returns requested after two weeks or with no previous notification are not eligible for refund.
- Contact our customer service team within 14 days upon receipt
- Receive the Return Authorization Number and place it inside the package with the invoice and product.
- Make sure to place all items returned with original packaging and tags (please refer to item conditions for full refund)
- Ship it back to our offices using your preferred shipping service (with tracking) within 7 days after receiving your Return Authorization Number :
CALLE 100 #8A-55 OFICINA 601 TORRE C WORLD TRADE CENTER BOGOTA.
- After receiving and inspecting your return, our team will contact you and issue a refund in the original method of payment ONLY.
- Come back and shop again ;)
PRODUCT CONDITIONS FOR FULL REFUND:
- Item(s) must be unused and unwashed in the exact same condition as shipped and without any sign of usage;
- The product(s) must be returned with original packaging: branded boxes and dust bags are also part of the product and should be returned as well;
- All tags should be in its original place;
- All items should be returned in the original shipping package for proper protection during delivery.
If all the above conditions are not met, you may not be eligible for full return. In that case, you will have the option of receiving the product back at your own expense. If you refuse to have it returned, we reserve the right to keep the product and the original amount invoiced.
All refunds are made on the original method of payment only and may take up to 14 days to be disclosed on your bank statement. Once the refund is issued, you may contact your bank directly for more information.