If you have any doubts, questions or if you can't find the product you are looking for please let us know. Our styling team and experts are available 24/7. email@example.com
The ROSE EARRINGS by ALMA are made of natural rose flowers handpicked from gardens and forests in Colombia that undergo a drying process of 45 days before being carefully hand painted using a delicate brush or sometimes dipped in 24K gold using a mold free technique, keeping the actual organic matter inside.
Please keep in mind that all pieces are made with natural flowers, each one unique and beautiful in its own way. So there might be slight variations.
This is a limited edition collection and with the intention of reducing waste all order are made to order with a waiting time of 20 days or less.
Each pieces includes an informational card with the type of flower or plant, time and place where it was picked up and a certificate of authenticity.
- Product Specs: Jewelry made with rose flowers handpicked from gardens in Colombia that goes through a drying process of 45 days before being carefully hand painted using a delicate brush or dipped in 24K gold.
- Care instructions: To avoid deterioration of your jewelry, apply make-up, perfume or beauty products before putting it on. Do not use them to go to the beach, swim or exercise. Keep it in a fabric bag to protect it when you are not using it. For pieces made of materials other than silver, please read caring instructions in the product’s description. Stones that break due to smashing or falling have no warranty, as these are deemed misuse or inappropriate care of the jewel.
- Warranty: 45 day warranty for any manufacturer related damages. Passed this period of time, any damages will have to go through an inspection. Please have in mind that sometimes repairing a piece is just as expensive as creating a new one.
- Lead Time: 15 business days after your order has been processed. The piece might be available earlier if available and in stock.
You can return all items sold on the website (unless stated on product page). In order to receive your refund, contact our customer service at firstname.lastname@example.org up to 14 after the receipt of your purchase to receive further instructions. Returns requested after two weeks or with no previous notification are not eligible for refund.
- Contact our customer service team within 14 days upon receipt
- Receive the Return Authorization Number and place it inside the package with the invoice and product.
- Make sure to place all items returned with original packaging and tags (please refer to item conditions for full refund)
- Ship it back to our offices using your preferred shipping service (with tracking) within 7 days after receiving your Return Authorization Number :
CALLE 100 #8A-55 OFICINA 601 TORRE C WORLD TRADE CENTER BOGOTA.
- After receiving and inspecting your return, our team will contact you and issue a refund in the original method of payment ONLY.
- Come back and shop again ;)
PRODUCT CONDITIONS FOR FULL REFUND:
- Item(s) must be unused and unwashed in the exact same condition as shipped and without any sign of usage;
- The product(s) must be returned with original packaging: branded boxes and dust bags are also part of the product and should be returned as well;
- All tags should be in its original place;
- All items should be returned in the original shipping package for proper protection during delivery.
If all the above conditions are not met, you may not be eligible for full return. In that case, you will have the option of receiving the product back at your own expense. If you refuse to have it returned, we reserve the right to keep the product and the original amount invoiced.
All refunds are made on the original method of payment only and may take up to 14 days to be disclosed on your bank statement. Once the refund is issued, you may contact your bank directly for more information.