Ana and Juan are the founders and designers of Alma jewelry, a brand that started from a farewell orquid Juan gifted Ana, who saved it and turned it into a beautiful jewel not thinking this would be the start of an amazing road paved with flowers. Alma creates jewelry and accessories made with naturally dried flowers and plants, painted with 24K gold, keeping the actual organic matter inside, making each piece a unique and one of a kind piece of nature.

1. This handmade jewelry from ALMA should be treated as a unique work of art. When someone wears an ALMA piece, they also acquire a piece of craftsmanship that preserves the subtlest details of the natural element immortalized in the metals exclusively for that person. Each piece is unique, much like nature itself; no two pieces are alike, so there may be slight variations between them, even compared to the photograph.
   
   The materials used in our jewelry include silver, bronze, rose gold, and 24-karat gold plating. The care and attention given to the use and maintenance of the jewelry will help preserve its beauty over time.
   
   To maintain the beauty of your artwork, we suggest:
   

• Avoiding exposure to perfumes, lotions, or other products containing alcohol.
• Ensuring that the skin has completely absorbed any perfume or lotion before wearing the jewelry.
• Avoiding direct contact with water, sprays, hair spray, chlorine, or alcohol.
• Exercising caution with strong hugs or abrupt movements, as they could damage the jewelry; it is advisable to remove the jewelry before bedtime.
• Storing the jewelry in a separate compartment from other accessories.
• Cleaning it with a soft cloth after wearing it to maintain its color and shine.

RETURN POLICY

You can return all items sold on the website (unless stated on product page). In order to receive your refund, contact our customer service at hello@eldoradoart.com up to 14 after the receipt of your purchase to receive further instructions. Returns requested after two weeks or with no previous notification are not eligible for refund.

RETURN STEPS:

Contact our customer service team within 14 days upon receipt
Receive the Return Authorization Number and place it inside the package with the invoice and product.
Make sure to place all items returned with original packaging and tags (please refer to item conditions for full refund)
Ship it back to our offices using your preferred shipping service (with tracking) within 7 days after receiving your Return Authorization Number :
CALLE 100 #8A-55 OFICINA 601 TORRE C WORLD TRADE CENTER BOGOTA.
After receiving and inspecting your return, our team will contact you and issue a refund in the original method of payment ONLY.
Come back and shop again ;)
PRODUCT CONDITIONS FOR FULL REFUND:

Item(s) must be unused in the exact same condition as shipped and without any sign of usage;
The product(s) must be returned with original packaging: branded boxes and dust bags are also part of the product and should be returned as well;
All tags should be in its original place;
All items should be returned in the original shipping package for proper protection during delivery.
If all the above conditions are not met, you may not be eligible for full return. In that case, you will have the option of receiving the product back at your own expense. If you refuse to have it returned, we reserve the right to keep the product and the original amount invoiced.

All refunds are made on the original method of payment only and may take up to 14 days to be disclosed on your bank statement. Once the refund is issued, you may contact your bank directly for more information.