"Jewelry connects man with the universe, they are true amulets that have always accompanied us. Inspired by the colors, shapes, and textures of nature, I explore different materials and their infinite possibilities of transformation through design" Mercedes Salazar She is a weaver of stories, each of her pieces tells its own story, that of the artisans and that of who uses the pieces. Since she was little she was passionate about materials and creating with her hands. Her curious mind led her to create her brand, in which she designs pieces with ancient artisanal techniques with a modern approach. The landscapes of Colombia, its artisans and rural markets inspired Mercedes to create pieces full of color and textures.

About Care

We recommend that you avoid contact with rough and sharp surfaces so that the fiber does not present any damage or deterioration.

To clean the product, we recommend doing it with a dry cloth,

Avoid contact with substances such as chlorine or soap.

Do not exceed the weight that the bag can carry, as the fabric may deteriorate.

About the Guarantee

All parts have a 30 calendar day warranty against manufacturing defects from the time of purchase.

We recommend that you review our terms and conditions to learn more about our guarantees and returns.

RETURN POLICIES

You can return all items sold on the website (unless stated on the product page). To receive your refund, please contact our customer service at hello@eldoradoart.com within 14 hours after receiving your purchase for further instructions. Returns requested after two weeks or without prior notification are not eligible for refund.

STEPS FOR RETURN:

Please contact our customer service team within 14 days of receipt

Receive the Return Authorization Number and place it inside the package with the invoice and the product.

Please make sure to place all returned items with the original packaging and tags (see item conditions for a full refund)

Ship it back to our offices using your preferred shipping service (with tracking) within 7 days of receiving your Return Authorization Number:
CALLE 100 #8A-55 OFFICE 601 TORRE C WORLD TRADE CENTER BOGOTÁ.

After receiving and inspecting your return, our team will contact you and issue a refund to the original payment method ONLY.
Come back and buy again ;)

CONDITIONS FOR RETURNS:

Items must be unworn and unwashed in the exact same condition as they were sent and without any signs of wear;

Products must be returned with the original packaging: Boxes and bags;

All labels must be in their original place;

All items must be returned in the original shipping package for proper protection during delivery.

If all of the above conditions are not met, you may not be eligible for the full refund. In that case, you will have the option of receiving the product back at your expense. If you refuse to return it, we reserve the right to keep the product and the original invoiced amount.

All refunds are made to the original payment method only and may take up to 14 days to appear on your bank statement. Once the refund is issued, you can contact your bank directly for more information.